Twenty-nine employees from NGN, Blue Ridge Mountain EMC and Habersham EMC recently completed a Customer Service training program coordinated by NGN and facilitated by Bud Dark of Start Performance. The employees represented a variety of departments from across the three companies, including technical support, network operations, customer service, sales, installation and repair, accounting, and management.
The training was offered at both EMCs’ facilities as part of NGN’s commitment to the personal growth and development of its own employees and those of its Members. The half-day training session covered the basics of meaningful customer service such as dependability and a positive attitude.
“Bud Dark was selected to perform our training based on his demonstrated experience and commitment to providing excellent customer service within his own organizations. The real-life stories and applications Bud spoke to allowed participants to relate to the content instead of simply receiving information on how to perform,” said Michael Foor, NGN Vice President of Market & Member Services.
“A commitment to serving our customers by the highest standard is a principle that underlies all we do. That is why we think it is so important to take the time to reemphasize the core basics of customer service throughout our family of organizations.”